The main purpose of the role are：
- Act as the primary contact person for our employees in China when dealing with technical support issues.
- Timely response to IT Support and Service requests of Kardex employees
- Trains the Kardex organization on how to use the offered IT Services
Key Responsibilities
- Record, log and provide resolution to incidents or appropriate referral to the appropriate support team.
- Advise users on appropriate action, that includes hands-on training or coaching of users, on site or remotely.
- Stay up-to-date with system information, changes and updates.
- Maintain exceptional communication with all end users and other related system users in the APAC region.
- Communicate with key stakeholders of the IT Services.
- Train Kardex employees and partners on how to use the IT Services.
- Liaison with external partners and suppliers.
- Support IT Inventory Management.
- Interact with Management team on IT related matters.
Requirement
- Degree in IT or an equivalent combination of education and experience.
- Good English proficiency
- 3-5 years’ experience in IT Service Support (preferably in a Microsoft-based environment) as well as training of IT systems, quality management, international environment with 24/7 approach
- Excellent interpersonal and communication.
- Excellent planning, organizational and time management.
- Proactive attitude.
- Able to travel internationally as required.
Technical Skills
Hardware
- User devices: Computers, Mobile Phones, Printers
- Servers & Storage Systems
Operating Systems
- Windows 10
- Windows Server
- iOS
Software & Services
- M365 (Exchange, SharePoint, Planner, Teams)
- Azure
- Active Directory (User and Group Management and Group Policy Management)
- Windows Server Services (File, Print, DNS, DHCP)
- Microsoft Endpoint Manager (Config Manager, Intune)
- SQL Server
- Terminal Services (Citrix Virtual Apps and Desktops)
- VMware vSphere
Networks
- Switching, Routing and VLAN’s
- Wi-Fi